Return & Refund Policy
Last Updated: July 10, 2026
At Forazi Agro Livestock Ltd., we are committed to delivering fresh, high-quality agricultural products and providing excellent customer service. Because many of our products are perishable, returns and refunds are handled according to the following policy.
Fresh Agricultural Products
Due to their perishable nature, fresh products—including fruits, vegetables, dairy products, eggs, and other livestock products—are generally not eligible for return or refund once delivered.
Exceptions may apply if:
You receive an incorrect product.
The product is damaged during transportation.
The delivered product is significantly different from the confirmed order.
The product is spoiled or unsuitable for consumption upon delivery.
Any such issue must be reported to us within 24 hours of receiving your order, along with clear photographs and your order details for verification.
Non-Perishable Products
Non-perishable products may be eligible for return within 7 days of delivery, provided they:
Are unused and unopened.
Remain in their original packaging and condition.
Are accompanied by proof of purchase or order confirmation.
Returned items that do not meet these conditions may not qualify for a refund or replacement.
Refund Process
Once your return or claim has been reviewed and approved, any applicable refund will be processed using the original payment method. Refunds are typically completed within 7–14 business days, depending on your payment provider or financial institution.
Order Cancellation
Orders may be cancelled before they have been dispatched for delivery. Once an order has been shipped or is out for delivery, cancellation requests may not be accepted.
Contact Us
If you have any questions regarding returns, refunds, or order issues, please contact us:
Forazi Agro Livestock Ltd.
Email: info@foraziagro.com